Shipping & Delivery Policy
Delivery Policy - Shipping Restrictions and Customs Information
For shipments within the European Union (EU), no customs duties or additional import taxes apply, as these countries are part of the EU Customs Union. However, please note that there are exceptions:
- Norway: Although Norway is part of the European Economic Area (EEA), it is not a member of the EU Customs Union. Therefore, customs clearance and import taxes may apply.
- Switzerland, Iceland, Liechtenstein: These countries are also outside of the EU Customs Union, and shipments will be subject to customs declarations and possible import charges.
- The Canary Islands (e.g., Tenerife, Gran Canaria, La Palma, Lanzarote, Fuerteventura): While politically part of Spain, they are outside the EU customs and VAT territory. Shipments require customs forms, and local duties or handling fees may be charged.
- Åland Islands (Finland): This region is part of Finland but outside the EU VAT area; customs declarations may be required.
- Ceuta and Melilla (Spain): Both territories are outside the EU customs and VAT territory, requiring customs clearance.
It is the customer’s responsibility to check local import rules and pay any applicable duties, taxes, or handling fees upon delivery. Packages refused due to unpaid customs charges may be destroyed by local authorities, and I cannot provide refunds in such cases.
If you are unsure about whether your country or region falls under the EU Customs Union, please contact me before placing your order.
Processing & Shipping Times
All orders are processed within 5–10 business days after payment is received. Pre-orders or made-to-order items may require additional time, which will be specified in the product description.
Shipping Methods & Costs
Parcels are shipped via DHL or Hermes with tracking where available. Shipping costs are calculated at checkout and vary depending on the destination.
Combined Orders
If multiple orders are placed and can be shipped together, they may be combined into one parcel to reduce shipping costs.
Any overpaid shipping fees will be held temporarily until delivery is completed, in case additional costs arise during the process (for example due to weight, customs, or packaging adjustments).
Inside the parcel, you will find a note indicating how much shipping cost could be saved and you may then request the refund of the saved amount directly after delivery.
Customs & Import Duties
Buyers are responsible for any customs duties, taxes, or import fees charged by their country.
Please note that delays caused by customs are beyond our control.
Lost or Damaged Parcels
If your parcel arrives damaged, the outer packaging and the damaged contents must be presented at your local post office for official inspection. There, the customer can fill out and submit a damage report form.
The postal service will then assess whether the damage occurred during transport and will be responsible for compensation if applicable.
All parcels are sufficiently insured at the time of shipping.
Please document any visible damage immediately upon receipt by taking clear photos of both the packaging and the item, and keep all packaging materials until the inspection process is completed.
However, please note that photos alone are not sufficient for an insurance claim, the damaged goods must be physically presented at the post office for evaluation.
As the seller, I am not able to file a claim without this official inspection or confirmation by the postal service. The seller cannot issue refunds or replacements without proper documentation and confirmation from the carrier or postal authority.
If your parcel appears lost in transit (before delivery is marked as completed), the customer may contact their local postal service directly using the tracking number provided after dispatch. The seller can assist with the claim process if needed, but the postal inquiry must first be initiated by the recipient, as the parcel is already under the responsibility of the destination carrier.
Returned Parcels / Undeliverable Orders
If a parcel is returned to the seller due to circumstances outside of their control, such as:
- incorrect or incomplete address provided by the customer
- refusal to accept the parcel
- failure to pay customs/import duties or taxes
- uncollected delivery after multiple attempts
- use of P.O. boxes or Packstations that cannot be served
→ the original shipping costs will not be refunded.
For international orders, please note that undeliverable parcels may not be returned by the postal service but may be disposed of at the destination country’s facility. In such cases, no refund can be issued.
The seller reserves the right to decline reshipment. If a new shipment is agreed upon, the customer is responsible for additional shipping and handling costs.
Address Accuracy
The customer is responsible for providing a complete and accurate shipping address at the time of purchase.
The seller cannot be held liable for delays or losses caused by incorrect or missing information.
If the address provided is incorrect and no correction is made before shipping, the parcel may not be returned to the sender in case of international delivery.
In such cases, postal services may dispose of the shipment, and no refund or replacement can be issued, as the order was correctly and timely dispatched to the address provided by the customer.
Shipping to the United States
Shipping to the United States is currently available. Please note that shipping conditions have changed compared to previous orders. Import duties, taxes, and any additional customs fees may apply upon delivery. These charges are not included in the purchase price or shipping costs and are the sole responsibility of the customer. Shipping times may be longer than usual. Customers are responsible for monitoring the tracking information provided.
The customer is responsible for accepting the shipment and paying any applicable import duties and fees. If a shipment is refused or not accepted, it will not be returned to the sender and may be destroyed by the postal service.
In such cases, no refund will be issued. By placing an order, the customer agrees to these terms.